Need Help?
Trading in phones with Flipswap is really easy. However, if you have a question, we’re here to help. You can log in to your account to see the status of your trade(s) at any time. If you have a question, just fill out the form below to get help right away.
FAQ
These are some frequently asked questions. You might have the same questions as someone else.
Do I need to cancel my service or deactivate my cell phone?
YES! All Sprint, Verizon, Alltel, US Cellular, Cellular One, metroPCS, and NTelos cell phones and all other CDMA cell phones that DO NOT use a SIM card MUST BE RELEASED AND HAVE A ZERO ACCOUNT BALANCE. Credits issued may be reduced to 0 for phones from CDMA carriers that have not been released or carry an unpaid balance.
How do I know what cell phone model I have?
If the model number is not visible on the front, it can usually be found on a sticker underneath the cell phone’s battery.
How do I find my cell phone’s IMEI/ESN number?
Most cell phones have the IMEI or ESN number located on the sticker underneath the battery. If your cell phone is GSM (most Cingular and T-Mobile phones), you can also press the following keys one by one: * # 0 6 #. As you press the last #, your phone’s IMEI number will appear on the screen.
How can I tell if my cell phone has been water damaged?
Most cell phones have a water damage sticker underneath the battery. If the sticker is a red dot that has “bled” beneath your battery it is an indication that it has come in contact with moisture or water.
Who pays for shipping?
We do! Once you have determined the trade-in value of your cell phone and accepted the credit offered, you can print out a prepaid USPS shipping label. There is NO cost for you to send us your cell phone!
When are checks sent?
You will be notified via email when your cell phones are received, and again when we mail the check.